Terms & Conditions
These Terms & Conditions govern your use of the Allen Kelly & Co., Inc. website, communications, service requests, and SMS/text messaging program.
These Terms & Conditions ("Terms") apply to your use of the Allen Kelly & Co., Inc. website and your interactions with Allen Kelly & Co., Inc. ("Allen Kelly," "we," "us," or "our"), including service requests, customer communications, and participation in our text messaging program.
By using our website or requesting services from Allen Kelly & Co., Inc., you agree to these Terms to the extent applicable to your interaction with us.
1. Website Use
The Allen Kelly & Co., Inc. website is provided for general informational purposes and to help customers learn about our heating, cooling, indoor comfort, maintenance, repair, installation, and related services.
You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website.
You may not attempt to gain unauthorized access to our website, servers, systems, customer information, or other restricted resources.
2. Service Information
Information presented on our website is intended to provide a general overview of services offered by Allen Kelly & Co., Inc.
Actual service availability, pricing, equipment recommendations, scheduling, installation requirements, repair options, warranties, and project scope may vary based on the specific property, equipment, system condition, location, and other circumstances.
Website content does not constitute a binding estimate, guaranteed price, or service agreement unless expressly stated in a written agreement provided by Allen Kelly & Co., Inc.
3. Service Requests and Appointments
Submitting a website form, calling our office, sending an email, or otherwise requesting service does not guarantee a particular appointment time or service outcome.
Appointments are subject to technician availability, scheduling, service area limitations, weather, emergency calls, equipment availability, and other operational considerations.
Allen Kelly & Co., Inc. may contact you using the contact information you provide in order to respond to your inquiry, schedule service, confirm an appointment, or provide requested customer service.
4. SMS and Text Messaging Terms
Allen Kelly & Co., Inc. SMS Program
Allen Kelly & Co., Inc. may offer SMS and text messaging to customers who expressly choose to receive messages from us.
Depending on the consent you provide and your relationship with Allen Kelly & Co., Inc., text messages may include:
- Appointment confirmations
- Appointment reminders
- Scheduling and rescheduling information
- Technician arrival or dispatch notifications
- Service status updates
- Customer service communications
- Account-related information
- Follow-up communications regarding requested services
- Promotional or marketing messages when you have separately consented to receive them
Participation in the Allen Kelly & Co., Inc. SMS program is voluntary. Consent to receive text messages is not a condition of purchasing goods or services.
If you choose to receive SMS messages, you may withdraw your consent and opt out at any time by replying STOP to a text message.
After submitting an opt-out request, you may receive a final confirmation message acknowledging that you have been unsubscribed.
For assistance with text messaging, reply HELP or contact Allen Kelly & Co., Inc. at 919-779-4197.
Wireless carriers are not liable for delayed or undelivered messages. Message delivery may depend on your wireless provider, device, network availability, and other factors outside the control of Allen Kelly & Co., Inc.
5. SMS Consent and Enrollment
Where SMS consent is collected through our website or another customer-facing process, consent must be provided affirmatively by the customer.
SMS consent is separate from acceptance of these Terms, our Privacy Policy, a service request, or a purchase. Customers must be able to decline SMS communications without being prevented from requesting service or completing another primary transaction.
Allen Kelly & Co., Inc. does not treat the submission of a general contact form, telephone number, or service request by itself as consent to receive promotional SMS messages.
6. SMS Opt-Out
You may cancel SMS communications at any time by replying STOP to an Allen Kelly & Co., Inc. text message.
Additional recognized opt-out keywords may be supported by the messaging platform used to deliver our communications.
Once an opt-out request has been processed, we will stop sending messages associated with the applicable SMS program unless you subsequently provide new consent.
7. SMS Help and Support
For assistance regarding Allen Kelly & Co., Inc. text messages, reply HELP to a message or contact us directly.
Phone: 919-779-4197
Email: info@allenkelly.com
8. Privacy
Our collection, use, storage, and disclosure of personal information is described in our Privacy Policy .
Mobile phone numbers, SMS opt-in information, and SMS consent are not shared with third parties or affiliates for their own marketing or promotional purposes.
9. Third-Party Services
Allen Kelly & Co., Inc. may use third-party technology providers, communications platforms, scheduling systems, payment providers, website services, customer management systems, and other vendors to support our operations.
Use of third-party websites or services may also be subject to the respective provider's own terms and privacy practices.
Allen Kelly & Co., Inc. is not responsible for the content, availability, security, or privacy practices of independently operated third-party websites.
10. Website Links
Our website may contain links to manufacturers, financing providers, service platforms, informational resources, or other third-party websites.
These links are provided for convenience and do not necessarily constitute an endorsement of the third-party website, service, company, product, or content.
11. Intellectual Property
Unless otherwise stated, website content owned by Allen Kelly & Co., Inc., including text, graphics, branding, design elements, photographs, and other original materials, is protected by applicable intellectual property laws.
You may view and use website content for ordinary personal and informational purposes. You may not reproduce, redistribute, modify, republish, or commercially exploit protected website content without permission where permission is legally required.
12. Website Availability
We make reasonable efforts to maintain the availability and accuracy of our website. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.
We may update, modify, suspend, or discontinue portions of the website when reasonably necessary.
13. Disclaimer of Warranties
To the extent permitted by applicable law, website content is provided on an "as is" and "as available" basis for general informational purposes.
Allen Kelly & Co., Inc. does not warrant that all website information will always be complete, current, uninterrupted, or free from errors.
Nothing on the website should replace an on-site professional assessment when one is necessary to diagnose an HVAC problem, determine equipment requirements, evaluate safety, or recommend a specific service.
14. Limitation of Liability
To the extent permitted by applicable law, Allen Kelly & Co., Inc. will not be liable for indirect, incidental, consequential, special, or similar damages arising solely from use of, or inability to use, this website.
Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited.
15. Changes to These Terms
Allen Kelly & Co., Inc. may revise these Terms periodically to reflect changes in our website, services, communications practices, technology, legal obligations, or business operations.
When changes are made, the revised Terms will be posted on this page and the "Last Updated" date will be changed accordingly.
We encourage visitors to review these Terms periodically.
16. Contact Allen Kelly & Co., Inc.
Questions About These Terms?
If you have questions about these Terms & Conditions, our SMS program, website use, or customer communications, please contact Allen Kelly & Co., Inc.
Allen Kelly & Co., Inc.
220A Tryon Road
Raleigh, NC 27603
Phone:
919-779-4197
Email:
info@allenkelly.com
Last Updated: September 18, 2026