1. Information We Collect

We may collect information that you voluntarily provide when you request HVAC service, schedule an appointment, submit a website form, contact our office, request an estimate, communicate with our staff, or otherwise interact with Allen Kelly & Co., Inc.

The information we collect may include:

• Your name
• Home, business, or service address
• Email address
• Telephone or mobile phone number
• Preferred method of communication
• Information about your HVAC system or service needs
• Appointment and scheduling information
• Service history and customer account information
• Customer service communications
• Information submitted through website forms
• Other information you voluntarily provide to us

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, server logs, and similar technologies.

This information may include:

• Internet Protocol (IP) address
• Browser type and version
• Device type
• Operating system
• Pages viewed on our website
• Date and time of website visits
• Referring website or traffic source
• General geographic information derived from an IP address
• Website interaction and performance information

We may use this information to maintain our website, analyze performance, understand how visitors use our site, improve functionality, enhance the customer experience, and help protect our website from fraudulent or malicious activity.

3. How We Use Your Information

Allen Kelly & Co., Inc. may use personal information for legitimate business purposes including:

• Responding to customer inquiries
• Scheduling HVAC service and appointments
• Providing requested heating and cooling services
• Providing estimates and service information
• Confirming or updating appointments
• Sending service reminders and notifications
• Providing customer support
• Maintaining customer and service records
• Communicating about existing service requests
• Improving our website, services, and customer experience
• Maintaining the security and functionality of our systems
• Complying with applicable laws and legal requirements
• Sending communications when appropriate consent has been provided

4. SMS and Text Messaging Privacy

5. How We Share Information

Allen Kelly & Co., Inc. does not sell personal information in the ordinary course of our business.

We may disclose information to trusted service providers when reasonably necessary to operate our business, maintain our website, schedule appointments, provide HVAC services, communicate with customers, process business transactions, host data, provide technical services, or perform other legitimate business functions.

These service providers may include:

• Website hosting providers
• Customer relationship management platforms
• Scheduling and dispatch software providers
• Communications and messaging providers
• Payment processing providers
• Analytics providers
• IT and security providers
• Other vendors supporting our business operations

We may also disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable laws or regulations
• Respond to a valid subpoena or legal process
• Respond to lawful governmental requests
• Protect the rights or property of Allen Kelly & Co., Inc.
• Protect our customers, employees, or members of the public
• Investigate fraudulent, unlawful, or suspicious activity
• Enforce agreements or protect our legal interests

Mobile phone numbers, SMS opt-in information, and messaging consent will not be shared with third parties or affiliates for marketing or promotional purposes.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, measure website performance, analyze traffic, improve content, and better understand how visitors interact with our website.

Cookies are small files stored on a user's browser or device. Most web browsers allow users to control or disable cookies through browser settings.

Disabling certain cookies may affect the functionality or performance of some portions of our website.

7. Third-Party Websites and Services

Our website may contain links to websites, financing providers, equipment manufacturers, service platforms, or other services operated by third parties.

Allen Kelly & Co., Inc. is not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We encourage you to review the privacy policies and terms of any third-party website or service before providing personal information.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to help protect personal information from unauthorized access, disclosure, alteration, loss, destruction, or misuse.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of information transmitted to or maintained by us.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide requested services, maintain appropriate business records, comply with applicable legal or regulatory obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the nature of the information, the services provided, and applicable legal or operational requirements.

10. Your Communication Choices

You may request that Allen Kelly & Co., Inc. stop sending certain promotional communications by following the unsubscribe or opt-out instructions included in those communications.

For SMS communications, reply STOP to opt out of future text messages from the applicable messaging program.

You may reply HELP for assistance.

Opting out of marketing communications does not necessarily prevent us from contacting you when reasonably necessary to respond to your requests, provide requested HVAC services, communicate about an existing appointment, or send other non-promotional communications permitted by law.

11. Children's Privacy

Our website and services are intended for a general audience and are not directed toward children under the age of 13.

Allen Kelly & Co., Inc. does not knowingly collect personal information directly from children under the age of 13 through our website.

If we become aware that information from a child under 13 has been collected unintentionally, we may take reasonable steps to delete the information.

12. Changes to This Privacy Policy

Allen Kelly & Co., Inc. may update this Privacy Policy from time to time to reflect changes in our business practices, services, technologies, legal obligations, or privacy practices.

When changes are made, the revised Privacy Policy will be posted on this page and the "Last Updated" date below will be changed accordingly.

We encourage visitors to review this page periodically for updates.

13. Contact Allen Kelly & Co., Inc.

Last Updated: September 18, 2026